"You are right  Tim, it is the dealer's responsability to give the customer a speedy service and in my book, the piano manufacturer should provide parts and technical support on warranty and the dealer should provide service on…"

"I had hoped someone with "Willis" experience would reply –– perhaps this should have been posted in the "Forum" section of the Web Site, this sort of thing gets fairly lively responses in that section. I do not have…"

"I'm glad it worked out. Once a customer becomes used to being unhappy with their piano, it can take a long time to break them of the habit. That's why it has to be a priority for the dealer to respond immediately. The dealer can then make…"

"Well! Moving the guide rail to the left was easy, it cleared the problems with the buzzing on A1 and A#1, all other dampers were readjusted in a short time. The piano was tuned, the dampers are working great and... the customer is still not…"